Overview

Returns, Exchanges & Refunds

Thank you for shopping at jadasluxurybeautysupply.com . Due to the global pandemic crisis as well as laws within New York regarding safety and hygiene of personal care items, once an order has shipped, we do not accept returns, refunds or exchanges.

 

Damaged or defective products may be returned to jadasluxurybeautysupply.com after contacting jadasluxurybeautysupply@gmail.com. Please submit photo images/videos of the damaged or defective product.

 

If you have any questions please Contact us

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Health and personal care items

To complete your return of defected item, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

Refunds

Once your defective item return is received and inspected, we will send you an email to notify you that we have received your defected returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your store credit/exchange will be processed, alternatively a credit can also automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at jadasluxurybeautysupply@gmail.com .

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jadasluxurybeautysupply@gmail.com and send your item to: Jada’s Luxury Beauty Supply 488 Hempstead Turnpike, Elmont, NY 11003.

Shipping returns

To return your product, you should mail your product to: Jada’s Luxury Beauty Supply 488 Hempstead Turnpike, Elmont, NY 11003.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at jadasluxurybeautysupply@gmail.com for questions related to refunds and returns.